REFUND POLICY

Effective Date: November 29, 2024
At Fatima’s Aesthetics, customer satisfaction is our top priority. Please review our refund policy carefully to understand your rights and our commitment to ensuring transparency.
Cancellations and Refunds Before 24 Hours of Booking Time
Bookings can be cancelled and fully refunded if the cancellation request is made at least 24 hours before the scheduled appointment time. Refunds will be processed within 1 to 5 working days and issued using the original payment method.
No Refunds Within 24 Hours of Booking Time
Refunds are not available for cancellations made within 24 hours of the scheduled appointment time. This policy is in place to ensure efficient scheduling and resource allocation.
How to Request a Refund
To request a refund, please contact us at:

• Email: info@fatimasaesthetics.co.uk

• Phone: +44 7988939185

Provide the following information:

1. Full name

2. Contact details

3. Proof of purchase (e.g., receipt, confirmation email)

4. Reason for refund request

Processing Time
Refunds requested and approved within the stipulated time will be processed promptly. Please allow 1 to 5 working days for the refunded amount to appear in your account, depending on your payment provider.
Non-Refundable Items
Certain promotional offers, discounted packages, or personalized treatments may be exempt from refunds. These terms will be communicated at the time of purchase.
For further questions or clarification regarding our refund policy, feel free to reach out to our team using the contact details provided.